AI-based Chatbot system is your answer to keep customers engaged with your business while off loading the menial, repetitive tasks from a human team to smart machines.
AI-powered Chatbots give businesses the insights that help them with – understanding user experience, predictive analysis, and preventive analysis. The three elements that allow businesses to first understand their user’s expectations then predict what steps they would take next and finally help them take precautionary actions, based on computed analysis, while there’s time.
What is an AI-Powered Chatbot
It is an incorporation of a range of technologies and tools, which are designed to decode and then act on user’s inputs correctly in real-time.
The AI-powered chatbot is expected to undergo two actions at the same time.
One, it has to make sense of user’s intention so as to provide the right information to them or help them take the exact action that would help them cross a step. The approach that chatbots should follow to assist users, should then match the primal set of users’ expectations – Accuracy, Personalization, and Speed.
Two, it should be able to gather and make sense of the data on the basis of their interaction. This stage requires machine learning, which is supervised at first to see if the context is maintained in the conversations and then to train the AI based bot of the right approach. It is only then that the chatbots are able to provide actionable insights, which are then used for improving the system’s design and finally add value all across the different business domains.
Seeing the various benefits that the bots have to offer, a number of businesses are now incorporating AI chatbots both to serve their customers and for smoothening their inter-department work.
The future of all business types that relies on information, accuracy of data, and timely available analysis lies with AI. If your fall in the same category, don’t wait a day more. But, before you go on with the incorporation of Chatbots in your business, here are the questions that you should answer –
Q1: Can it Talk and Text?
In the era of Alexa and Siri, users expectation have moved on from a text-based mechanism to a voice activated one. Over time, the attention that was once entirely on text-based conversations is moving towards one-sided voice commands. But since not all people are comfortable talking into a machine, you should aim for a chatbot that can take both written and spoken commands.
Q2: Can it Understand?
Human conversation is rarely straightforward. If your chatbot is making them talk as they post a query on Google, it won’t last much longer in the market.
There are a number of underlying emotions, sarcasm, contexts, mispronunciations, fragments, and multi-string words associated with every conversation. Your AI-powered Chatbot should have an understanding of all these and many other elements.
Q3: Does it Know What is Happening?
In order to serve your customers best, the chatbot has to know the trail of the issue, the complaints your customer made and if they were resolved and in what time and if they are making the same complaint again or is it something new. On the basis of this information, chatbots will be able to advise the users of what needs to be done next and would be able to direct them to the right representative in time.
Q4: Can it Make Transactions?
The real power of AI lies in its capability of making transactions. Your chatbot should be able to help a customer choose the best health insurance plan, it should advise them which sunglasses to buy according to their face cut, or what hairstyle should they do on the basis of an event and their dress.
Your Chatbot should be intelligent enough to help users decide and then hand-hold them through the whole purchase or investment process.
With this, you must have now gotten the idea of what all is expected of your AI powered chatbot if you really want it to change your business story. With that, now let’s see how mobile app developers create AI powered Chatbot Apps
How to Develop an AI based Chatbot App
When we talk about chatbot development, businesses have two options. A. Use online platforms and make bot on it or B. Code and design the bot from scratch with the help of tools and frameworks.
If going with Option A of using an open source platform to host your brand’s chatbot on, you will come across a range of option varying from Slack and Discord to Kik, Facebook Messenger, and Telegram. The disadvantages of using these open source platforms are that you will get restricted. You’ll only be allowed to host your bot on one platform not any other.
To eliminate this limitation, businesses make use of tools to build their chatbots in-house, which can then be hosted anywhere on the internet. Pertaining to this option, you have a range of available tools, but the top mobile app development companies use these – wit.ai, IBM’s Watson, api.ai, converse.ai, and textit.in.